Classic Duffel Series Limited Edition Artistic Color-Blocked Multi-Functional Backpack with Adjustable Straps and Soft Padding

From the date of delivery, HIDEMI currently do not accept returns or exchanges, except in cases where the product arrives damaged or incorrect. All sales are final.

If the item you receive has a quality issue, please contact our customer service within 48 hours of receipt with photos as proof. Return/exchange shipping costs for quality issues will be covered by us (please note that cash-on-delivery packages will not be accepted).

For returns or exchanges requested due to personal reasons, the round-trip shipping cost will be borne by the buyer.

Exclusions (not eligible for return/exchange):
a. Items that have been worn or washed
b. Items that have been altered or processed
c. Items missing tags, labels, or accessories
d. Footwear with signs of wear or damaged shoe boxes