ORDERS & PAYMENTS
Q: What payment methods do you accept
A: We accept major credit/debit cards, PayPal, and other payment options available at checkout.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible.
SHIPPING & DELIVERY
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times vary depending on destination.
Q: How long will my order take to arrive?
A: Estimated delivery times are displayed at checkout. Please note that delays may occur due to customs or courier issues.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We currently do not accept returns or exchanges, except in cases where the product arrives damaged or incorrect.
All sales are final.
If you receive a damaged or wrong item, please contact us within 3 days of delivery.
Q: Do I need to pay for return shipping?
A: Return shipping costs due to personal reasons are the customer’s responsibility. If the product is defective or incorrect, we will cover the return shipping.
PRODUCTS & SIZING
Q: How do I choose the right size?
A: Please refer to our Size Guide on the product page. If you need further assistance, feel free to contact our customer service.
Q: Will the product look exactly like the photos?
A: We strive to display our products as accurately as possible. However, slight color variations may occur due to lighting or screen settings.
OTHER QUESTIONS
Q: How can I contact customer service?
A: You can reach us via email at xyc@hidemi.ltd or through our Contact page.